FREE SHIPPING FOR EUROPE IN ORDERS OVER 100€ #supportethicalbrand

FAQs

FAQs

At Flip & Flip we want happy customers, so to try and help you we've compiled some of the most frequently asked questions. Anyway, if you have any other questions, you can find us herewelcome@flipandflip.com

Do you have a physical store?

We have sell in some physical multibrand stores. You can ask us if there is one in your city at welcome@flipandflip.com

But don't worry, exchanges and returns are free. So you can buy all the products you want, try them quietly at home and decide.

How long will it take to receive my order?

For peninsular orders, the delivery time is 24/72 working hours, from Monday to Friday, since we receive your order.

For orders in Europe, the delivery time is 2 to 5 working days, from Monday to Friday, from when we receive your order.

You will receive an email when the order is dispatched and a later one with the tracking number, so that you are aware of the process.

We do not usually ship to the rest of the world, at the moment, but if you wish you can consult us andn welcome@flipandflip.com

What forms of payment do you accept?

You can pay your order by Credit Card (Visa, MasterCard) or by PayPal. Or place your payment with Viabill

Paying through our website is very safe, since we use the Stripe payment gateway, professional and secure, with an SSL security certificate to protect all your personal data and all the information on your card.

What is your return and exchange policy?

You have up to 15 days to request any exchange or return of a product, as long as it is in perfect condition, that is, in the same condition that you received it and with the original packaging and label.

They have a guarantee?

Our products are of the highest quality and resistance, we trust it, so we dare to provide you with a 12-month guarantee. If you have a problem, as long as it is not due to improper use, please contact us welcome@flipandflip.com and we will try to analyze it and give you the best solution.

Are you going to make this model again?

All our models are limited editions. That is because the material from which they are made is a reused material and depends on what we have in each moment. It's not usual to repeat any model, so if you like it, you have to be fast. Exclusivity is for a few.

Is your product vegan?

We have a pending debt with the planet, we work on it, we love the animals and that is why we don't use any material from animals.

Where do you make your products?

We like to work with nearby people and also, we are lucky to have great artisans at home, so all our products are handcrafted in Spain, between Alicante and Zaragoza. They are made one by one, handmade and with great affection.

What is that of reused material? Tell me more...

El 95% of our materials are reused materials. Looking for materials that are discarded in companies and we study their possibilities to give them a second life. Currently we work mainly with PVC tarpaulins from trucks and with acrylic canvas from solar protectors. But there will be more.

Don't be surprised if there is any mark or anomaly, they are not perfect, but they have a special charm and a previous story to tell you.

Do you make collaborations?

We are happy that you like our brand, that is why we are open to anyone who has an interest in collaborating, but we believe that our product has a value and in order to that value to be transmitted, we can not give it away. We want everyone who wants to take our products to wear them, but appreciating their value.

Are you going to flip everything?

Yes, but for them we need you. We know that you are also inconformists, that you want a better world and for that you flip the little things in your life. There lies the true "Upcycling rebellion", we take care of giving you unique and different products.